Refund policy

At White Coffee, we are incredibly grateful for your support and for choosing to shop with us. Your satisfaction is important to us, and if for any reason you're not entirely happy with your purchase, we’re here to help.

To start a return click here.

We have the following rules for return: 

14 days money back

30 days exchange to new item

30 days exchange to gift card

Different rules apply to christmas shopping: 

January 14. money back

January 30. exchange to new item

January 30. exchange to gift card

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at help@whitecoffee.store. 

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the situation and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If you have any questions about your return, please contact us at help@whitecoffee.store

or check your return status here.